Terms And Conditions

Terms and Conditions

1. Introduction

Before placing an order, please read and agree to our Terms and Conditions. By using our website, you confirm your acceptance of these Terms, as well as our Privacy Policy.

If you do not agree with these Terms, you may not access or use our website. These Terms apply to all visitors, users, and anyone accessing the platform.

Our shop is located at Bulgaria 2, Petrich, Blagoevgrad Region, 2850, Bulgaria

2. Communications

By using our services, you agree to receive newsletters, marketing communications, and other updates from us. You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at [email protected]

3. Purchases

To make a purchase, you must provide accurate and complete information, including your name and shipping details. By doing so, you confirm that:

1. You have the legal right to use your chosen payment method.
2. All the information you provide is true, accurate, and current.

Order Cancellations: We may cancel your order for reasons such as product availability, pricing errors, incorrect order details, or suspected fraudulent or unauthorized transactions.

Note: Due to display and lighting variations, the actual product may slightly differ from its website appearance.

4. Information About Our Products

• Unisex and Standard Sizes: Follow our size guide carefully; we recommend selecting half to one size larger to account for foot swelling and thick socks.
• All-Inclusive Pricing: The price displayed is final, including taxes and duties.
• Free Shipping: Available for Europe, America, and Australia. Other regions may have additional shipping charges, displayed at checkout.
• Our shoes are Class AAA+ Shoes:
  • Brand-new and in their original packaging.
  • Sourced from authorized factories and resellers.

5. Shipping and Delivery

5.1 Processing Time
Orders are processed and dispatched within 1–4 business days.

5.2 Shipping Time
Delivery takes approximately 5–10 business days, depending on postal services and external factors like holidays or weather conditions.

5.3 Dispatch Times
Our shop operate Monday through Saturday during standard business hours, excluding national holidays.

5.4 Shipping Location
Our store may not have the corresponding stock. In this case, your order will be shipped directly from our supplier.

6. Cancellations

• Processing Stage: Cancellations are free of charge.
• Preparation Stage: A €30 cancellation fee applies to cover preparation, pre-shipping and taxes costs.
• Shipped Stage: Orders cannot be canceled after shipping.

7. Warranty

All products come with a one-year warranty. For more details, refer to our Warranty Policy.

8. Contests and Promotions

Promotions, contests, and sweepstakes may have additional rules. Review the applicable terms before participating.

9. Refunds

Refunds are issued within 14 days of purchase.

For returns, contact our customer service.

10. Content

All content on the website is the property of SneakerFreax or used with permission. You may not reuse, modify, or distribute any content without prior written consent.

11. Prohibited Uses

Use our website only for lawful purposes and in compliance with these Terms.

12. Analytics

We use third-party tools, such as Google Analytics and Meta Pixel, to analyze website usage and improve our services.

13. No Use by Minors

SneakerFreax’s services are intended for individuals 18 years or older. By accessing our website, you confirm that you meet this requirement.

14. Accounts

When creating an account:

1. You must be 18 or older.
2. Provide accurate, complete, and current information.
3. Maintain confidentiality of your login credentials.

Inappropriate usernames, including offensive or unauthorized names, are not permitted. SneakerFreax reserves the right to terminate accounts or refuse service at its sole discretion.

15. Intellectual Property

SneakerFreax’s website, content, features, and branding are protected by copyright, trademark, and other laws. They are the exclusive property of SneakerFreax and its licensors.

16. Copyright Policy

We respect intellectual property rights. If you believe our content infringes on your copyright, email us at [email protected] with the subject line: “Copyright Infringement” and provide a detailed description of the issue.

17. Error Reporting and Feedback

For feedback or to report errors, contact us at [email protected].

18. Links to Other Websites

SneakerFreax’s website does not contain links to third-party websites or services not owned by SneakerFreax.

19. Contact Us

For questions or support, contact us via:

• Email: [email protected]
• Address: Bulgaria 2, Petrich, Blagoevgrad Region, 2850, Bulgaria