Privacy Policy

1. Who We Are and What We Collect

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://sneakerfreax.com (the “Site”).

The Site is owned and operated by Sneakerfreax OOD (the “Company,” “we,” or “us”), whose registered address is BULGARIA 2, PETRICH, BLAGOEVGRAD, 2850, BULGARIA.

Information Collected for Purchases (“Order Information”)

When you make a purchase through the site, we collect the following necessary personal information from you:

• Your name
• Billing address
• Shipping address
• Email address
• Phone number

We use this Order Information primarily to: fulfill your order (including arranging for shipping and providing you with invoices/order confirmations) and communicate with you.

Other Information Collected

• Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

2. Cookies and Third-Party Tracking

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. When you log in, we will also set up several cookies to save your login information and your screen display choices.

3. How We Share Your Data

We share your Personal Information with third parties to help us use your Personal Information, as described above:

• Shipping Carriers: We share your name, shipping address, and phone number with shipping carriers (e.g., DHL, FedEx, national post) to deliver your order.
• Payment Processors: Your payment data is shared with our payment gateway (e.g., Stripe) to complete transactions.
• Spam & Security: Visitor comments may be checked through an automated spam detection service. If you request a password reset, your IP address will be included in the reset email.

4. Google Ads, Analytics and Marketing Communications

We use your data to power our online advertising and remarketing efforts, particularly through Google services:

• Google Analytics: We use Google Analytics to understand how our customers use the Site. This helps us optimize the user experience.
• Google Ads: We use Google Ads conversion tracking and remarketing services. This means that if you visit SneakerFreax, we may use cookies and tracking technology to show you targeted advertisements on other websites or platforms.
• Opt-Out: You can opt-out of targeted advertising by visiting the following links:
  • Google: https://www.google.com/settings/ads/anonymous
  • Digital Advertising Alliance: http://optout.aboutads.info/

5. Data Security, Retention and Your Rights

Data Security and Payment

We do not store or process your full credit card information on our servers. All sensitive payment details are handled securely by our third-party payment processors, which are fully compliant with industry standards.

How long we retain your data

We retain Order Information for our records when you place an order unless and until you ask us to erase this information. If you leave a comment, the comment and its metadata are retained indefinitely.

What rights you have over your data

If you have an account on our site, or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6. Contact Information for Privacy Concerns

If you have questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact our Data Protection Officer directly:

• Email: admin@sneakerfreax.com
• Address: BULGARIA 2, PETRICH, BLAGOEVGRAD, 2850, BULGARIA