Shipping Policy

By placing an order on our website, you agree to the terms outlined below. These terms are intended to ensure transparency, clarity, and mutual protection throughout the shipping process.

1. General

We strive to maintain accurate stock levels on our website. However, discrepancies may occasionally occur, and some items may be unavailable at the time of purchase. In such cases:

• Available items will be shipped immediately.
• We will contact you via email to ask if you prefer to wait for the item to be restocked or receive a refund for the unavailable product.

2. Shipping Costs

• Free Shipping: Available for all orders.

3. Delivery Terms

3.1 Order Preparation

We require 1–4 business days to prepare your order and hand it over to the shipping company. Our store may not have the corresponding stock. In this case, your order will be shipped directly from our supplier.

3.2 Shipping Time

Delivery typically takes 5–10 business days, depending on the shipping provider. Please note that delivery times are estimates and may vary due to factors such as postal service delays, weather conditions, public holidays, or strikes.

3.3 Dispatch Times

Our shop operates Monday through Saturday during standard business hours, excluding national holidays. We work to minimize any delays during holiday periods.

3.4 Address Changes

Delivery addresses can be updated anytime before the order is dispatched.

3.5 P.O. Box Shipping

We can deliver to P.O. Box addresses via postal services.

3.6 Military Address Shipping

We can ship to military addresses using postal services.

3.7 Delayed Deliveries

If your order exceeds the estimated delivery time, please contact us so we can investigate the delay with the shipping company.

4. Tracking Notifications

Once your order is dispatched, you will receive an email containing a tracking link to monitor the progress of your shipment.

5. Parcels Damaged in Transit

If your parcel is damaged during transit:

• Please refuse the delivery and notify our customer service immediately.
• If the parcel is left unattended and you notice damage after delivery, please contact our Customer Support team for assistance.

6. Duties & Taxes

6.1 Sales Tax

All sales taxes are included in the prices displayed on our website.

6.2 Import Duties & Taxes

Import duties and taxes are also covered in the price you pay at checkout.

7. Order Cancellations

You can cancel your order while it is being processed without any charge. For more details please see our Cancellations and Returns policy.

8. Insurance

All parcels are insured against loss or damage, up to the full value of your order.

9. Customer Service

For any inquiries or assistance, please reach out to us via our Customer Support page. We’re here to help!