Shipping Policy

By placing an order on our website, you agree to the terms outlined below. These terms are intended to ensure transparency, clarity, and mutual protection throughout the shipping process.

1. General

We strive to maintain accurate stock levels on our website. However, discrepancies may occasionally occur, and some items may be unavailable at the time of purchase. In such cases:

• Available items will be shipped immediately.
• We will contact you with options, such as waiting for the item to be restocked or receiving a refund for the unavailable product.

2. Shipping Costs

Free Shipping: We offer Free Shipping on all orders.

3. Delivery Times

3.1 Order Processing (Handling Time)

The time required to prepare and package your order (handling time) is 1-4 (Mon – Sat) businessdays.

3.2 Shipping Time

• Shipping Time: Once your package is received by the shipping company , it takes 6-13 (Mon – Sat) business days to be delivered.
• Total Estimated Delivery Time :The total time (preparation, shipping and delivery) is 7-17 business days.
• Tracking: All orders are shipped with a valid tracking number to monitor their progress.

3.3 Address Changes

Delivery addresses can be updated anytime before the order is dispatched. Once the tracking number is issued, we cannot guarantee address changes.

3.4 P.O. Box & Military Address Shipping

We deliver to P.O. Box addresses via postal services. We can ship to military addresses using postal services.

3.5 Delayed Deliveries

If your order exceeds the estimated delivery time, please contact us so we can investigate the delay with the shipping company.

4. Tracking Notifications

Once your order is dispatched, you will receive an email containing a tracking number to monitor the progress of your shipment.

5. Parcels Damaged in Transit

If your parcel is damaged during transit:

• Please refuse the delivery and notify our customer service immediately.
• If the parcel is left unattended and you notice damage after delivery, please contact our Customer Support team for assistance.

6. Duties & Taxes (DDP – Delivery Duty Paid)

• Sales Tax: All sales taxes are included in the prices displayed on our website.
• Import Duties & Taxes: Import duties and taxes are covered in the price you pay at checkout. You will not incur any additional charges upon delivery.

7. Order Cancellations

You can cancel your order while it is being processed without any charge. For more details, please see our dedicated Cancellation and Returns policy.

8. Insurance

All parcels are insured against loss or damage, up to the full value of your order.

9. Customer Service

For any inquiries or assistance, please reach out to us via our Customer Support page or email [email protected]. We’re here to help!